1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new purchases. If you're not satisfied with our service for any reason, you can request a full refund within 30 days of your initial purchase.

This guarantee applies to:

• First-time purchases of any plan
• Upgrades to higher-tier plans (refund covers the difference in price)
• One-time portrait generation packages

To request a refund under our 30-day guarantee, please contact our support team at swapnil@glitr.app with your order details.

2. Quality Guarantee

At Glitr, we stand behind the quality of our AI-generated portraits. If your generated images don't meet our quality standards, you may be eligible for a refund regardless of the 30-day period.

Quality issues that may qualify for a refund include:

• Significant visual artifacts or distortions in the generated images
• Facial features that don't reasonably resemble you
• Technical failures preventing the delivery of your generated images

To claim a refund based on quality issues, please contact our support team with:

• Your order details
• Specific description of the quality issues
• Examples of the problematic images

Our team will review your request and respond within 2 business days.

3. Non-Refundable Purchases

The following purchases are generally non-refundable:

• Purchases beyond the 30-day guarantee period
• Add-on features or services after they have been delivered
• Special promotional offers marked as non-refundable

However, we review refund requests on a case-by-case basis and may make exceptions for extenuating circumstances.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please:

1. Contact our support team at swapnil@glitr.app
2. Include your order number or account email
3. Provide the reason for your refund request
4. Include any relevant documentation or images

5.2 Processing Time

Once approved, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:

• Credit/debit cards: 3-10 business days
• PayPal: 3-5 business days
• Bank transfers: 5-10 business days

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues that prevent you from using our service, please contact our support team before requesting a refund. We're committed to resolving technical problems quickly.

6.2 Account Termination

If your account is terminated due to violations of our Terms of Service, you may not be eligible for a refund. We reserve the right to review these situations on a case-by-case basis.

7. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

The refund policy in effect at the time of your purchase will apply to your refund request.

8. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at:

• Email: swapnil@glitr.app
• Phone: +1 (555) 123-4567

Our support team is available Monday through Friday, 9 AM to 5 PM PST.